CPGRAMS Grievance Redressal Update

The Ministry of Personnel, Public Grievances & Pensions reported on the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) from November 2022 to May 2025, highlighting over 4.26 million grievances received, with an average disposal time of 16 days. The government has implemented 10-Step Reforms to enhance efficiency, including AI integration, multilingual support, and a new Grievance Redressal Assessment Index. The initiative aims to improve citizen satisfaction and reduce grievance pendency, with a focus on transparency and accountability.

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