CPGRAMS Portal Performance Update and Training Initiatives

The CPGRAMS portal, used for grievance redressal by Central Ministries/Departments and State/UT governments, handled over 4.5 million grievances in the past two years, reducing average disposal times to 15-16 days at the central level. Grievance redressal performance metrics are improving, with a focus on transparency, accountability, and training under the Sevottam Scheme, which educated nearly 28,000 officials on effective grievance handling.

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