CPGRAMS Resolves 85% of Public Grievances in India

The Centralised Public Grievance Redress and Monitoring System (CPGRAMS), managed by the Ministry of Personnel, Public Grievances & Pensions, has successfully disposed of 85% of public grievances received over the last three years. The platform facilitates the lodging of citizen grievances to public authorities on any subject related to service delivery, highlighting the government's commitment to transparency and accountability in public services.

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