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DFS Enhances Grievance Redressal Process in BFSI Sector

Press Bot

12 Dec 2025

The Department of Financial Services (DFS) under the Ministry of Finance has implemented various initiatives to enhance the grievance redressal mechanism within the Banking, Financial Services, and Insurance (BFSI) sectors. Key measures include monthly reviews by the Secretary of Financial Services, performance evaluations of grievances, and workshops through the Centralised Public Grievance Redress and Monitoring System (CPGRAM) with public sector stakeholders. These efforts aim to address root causes of complaints and improve service standards. Additionally, DFS has started ranking banks and insurers on grievance handling, and engaged NBFCs to further refine the resolution process, fostering trust and efficiency in customer service.

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DoPPW's Major Achievements and Initiatives for 2025

The Department of Pension & Pensioners’ Welfare (DoPPW) has made significant strides in 2025 through several initiatives aimed at enhancing pensioners' welfare. The Digital Life Certificate Campaign 4.0 was a landmark drive, culminating in 1.54 crore certificates generated across 2000 locations. Utilizing face authentication, the campaign significantly

DARPG Year-End Review 2025: Key Achievements and Initiatives

The Department of Administrative Reforms and Public Grievances (DARPG) outlined its significant achievements for the year 2025, focusing on enhancing governance through technology and efficient administration. Notable efforts included the successful 28th National Conference on e-Governance, comprehensive revamping of the CPGRAMS portal, and the Special Campaign 5.0 to institutionalize

Union Minister to Address Gramin Dak Sevak Sammelan in Maharashtra

The Union Minister of Communications, Shri Jyotiraditya M. Scindia, will address the Gramin Dak Sevak (GDS) Sammelan in Kolhapur, Maharashtra. This event celebrates the dedication of Gramin Dak Sevaks, essential in expanding postal and financial services in rural India. It's expected to gather thousands of participants and will

CAQM Forms Expert Committee to Tackle Vehicular Emissions in Delhi-NCR

The Ministry of Environment, Forest, and Climate Change has initiated a significant step towards combating air pollution in Delhi-NCR by forming an Expert Committee to address vehicular emissions. The Commission for Air Quality Management in NCR and Adjoining Areas (CAQM) has assembled a diverse group of academicians, healthcare professionals, and

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DoPPW's Major Achievements and Initiatives for 2025

DARPG Year-End Review 2025: Key Achievements and Initiatives

Union Minister to Address Gramin Dak Sevak Sammelan in Maharashtra

CAQM Forms Expert Committee to Tackle Vehicular Emissions in Delhi-NCR