Enhancing the Efficiency of CPGRAMS: Latest Developments and Statistics
The Centralised Public Grievance Redress and Monitoring System (CPGRAMS) has been evaluated with data spanning over a decade, detailing the grievances managed by different Ministries, Departments, and States. Significant improvements, including a revised grievance redress timeline and enhanced accountability measures, have contributed to a citizen satisfaction rate of 69.8% for resolved cases. Various departments and states are advised on corrective measures to handle pending grievances and increase efficiency.
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