EPFO Barkatpura Achieves Milestones in Member Service and Digital Transformation
The EPFO Regional Office in Barkatpura, Hyderabad, has set new benchmarks in service delivery and digital transformation, achieving significant milestones in 2024-25. Key initiatives include expanded automatic claim settlements, a centralized pension payment system, and the introduction of face authentication technology for digital life certificates. The office has also implemented member-focused services, such as a Women Help Desk and a Death Claim Verification Desk, while achieving a 90% recovery of arrear demand and disbursing substantial pension funds. Recognized for its excellence in grievance management, the office continues to enhance its services for better member experience.
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