ESIC Introduces Centralized Patient Feedback System for Enhanced Healthcare
The Employees' State Insurance Corporation (ESIC) under the Ministry of Labour & Employment has launched a Centralized Online Patient Feedback System across its hospitals and dispensaries nationwide. This platform allows beneficiaries to provide feedback on service parameters such as cleanliness, staff behavior, and medicine availability through various digital channels. The system is equipped with OTP validation, multilingual support, and real-time monitoring dashboards to ensure prompt corrective action for services rated below 3.
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