Government Enhances Public Grievance Redressal Efficiency
The Indian government has implemented comprehensive measures to enhance the efficiency of the public grievance redressal system through the Centralized Public Grievance Redress and Monitoring System (CPGRAMS). Improvements include a 10-Step Reforms initiative, Comprehensive Guidelines for timeline rationalization, and the introduction of training sessions for officers. These efforts aim to reduce grievance backlog and improve response times, with a significant number of grievances addressed across various departments.
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