CPGRAMS

Government's CPGRAMS: A Comprehensive Grievance Redressal System

Official Press

20 Aug 2025

The Government of India has established the Centralized Public Grievance Redress and Monitoring System (CPGRAMS), an online platform for citizens to lodge grievances regarding public service delivery. Operational since 2020, it has received over 1.20 crore grievances and redressed 1.28 crore by July 2025. The system includes a mobile app and is integrated with 5.1 lakh Common Service Centres to enhance accessibility, especially in rural areas. CPGRAMS 7.0 features 18,398 grievance categories across 91 Ministries, addressing issues like EPFO, income tax refunds, and more.

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Recent Diplomatic Updates from India's Ministry of External Affairs

Key Diplomatic Updates from the Ministry of External Affairs

India-Sri Lanka HTA Workshop Commences for Health Technology Assessment

VOC Port Hosts Key Event on AI Advances in Maritime Operations