GST Grievance Redressal Enhanced by National Consumer Helpline

The Department of Consumer Affairs has aligned the National Consumer Helpline (NCH) with the Next-Gen GST Reforms 2025, introducing a dedicated GST sub-category for consumer complaints. This initiative aims to empower consumers and improve grievance redressal efficiency, with training sessions for NCH counsellors and collaboration with e-commerce platforms. The NCH now supports multiple languages and digital complaint registration, reflecting a significant increase in consumer trust and engagement.

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