Ministry Demands Quick IndiGo Refunds Amid Operational Crisis
The Ministry of Civil Aviation has instructed IndiGo to expedite the refund process for all passengers affected by cancelled or disrupted flights, due to be completed by 8:00 PM on December 7, 2025. The directive includes the elimination of rescheduling charges for affected passengers, the establishment of special support cells for seamless refunds, and a 48-hour deadline for reuniting passengers with their separated baggage. The Ministry emphasizes a zero-inconvenience policy to ensure full protection of passenger rights during the airline's operational disturbances.
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