National Consumer Helpline: A Lifeline for Consumers in India
The National Consumer Helpline, a flagship initiative of the Department of Consumer Affairs, serves as a vital platform for consumer protection in India. It facilitates grievance redressal through an integrated online system, allowing consumers to register complaints and seek resolutions. The helpline has seen significant growth in usage, with over 1 lakh complaints monthly and successful refunds totaling Rs. 2.72 crore in July 2025 alone. The initiative also empowers students and integrates with GST reforms to address consumer queries effectively, promoting transparency and accountability in business practices.
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