RBI Guidelines Enhance Multilingual Communication and Grievance Redressal
The Reserve Bank of India (RBI) has mandated that banks communicate with customers in their preferred languages, ensuring clarity and convenience. All customer-facing materials must be available in Hindi, English, and regional languages. The RBI's grievance redressal mechanisms, including the Integrated Ombudsman Scheme and a toll-free contact center, aim to address complaints efficiently. The government also assesses citizen satisfaction through the CPGRAMS portal, enhancing the overall customer service experience in the banking sector.
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