RBI Guidelines Enhance Multilingual Communication and Grievance Redressal

The Reserve Bank of India (RBI) has mandated that banks communicate with customers in their preferred languages, ensuring clarity and convenience. All customer-facing materials must be available in Hindi, English, and regional languages. The RBI's grievance redressal mechanisms, including the Integrated Ombudsman Scheme and a toll-free contact center, aim to address complaints efficiently. The government also assesses citizen satisfaction through the CPGRAMS portal, enhancing the overall customer service experience in the banking sector.

Source: Original Link

Read more

APEDA Launches First Sea Shipment of Botanical-Infused Millet Foods to New Zealand

The Agricultural and Processed Food Products Export Development Authority (APEDA) facilitated the maiden sea shipment of botanical-infused, ready-to-cook millet functional foods from Karnataka to New Zealand. This milestone underscores the expanding opportunities for India's millet-based agricultural exports, bolstered by participation in APEDA-supported international trade fairs. Source: Original Link