news
Union Minister Dr. Jitendra Singh announced the commencement of AI-driven governance reforms during the Two-Day National Conference on NextGen Administrative and e-Governance Reforms in Shillong, emphasizing the need for citizen-centric digital services and transparency to align with the vision of Viksit Bharat@2047. Source: Original Link
news
On the 18th Civil Services Day, Dr. Jitendra Singh underscored significant administrative reforms including a rise in applications for Prime Minister’s Excellence Awards and expansion of capacity-building through the iGOT Karmayogi platform. He emphasized the shift towards citizen-centric governance and the reduction in grievance redressal time through CPGRAMS. The
news
The Department of Administrative Reforms and Public Grievances has published the 44th report on the Centralized Public Grievance Redress and Monitoring System for March 2026, detailing public grievance redress statistics for States and Union Territories. It highlights significant case disposals, the integration with Common Service Centres, and ongoing officer training
news
Union Minister Dr. Jitendra Singh conducted a New Year review of the Ministry of Personnel, urging an overhaul of outdated practices and fostering an inclusive, efficient, and technology-driven administrative framework. He emphasized the simplification of appraisal systems and career progression reforms, aiming to align administration with contemporary Indian values and
news
Union Minister Dr. Jitendra Singh emphasized the "Minimum Government, Maximum Governance" approach at the National Workshop on Good Governance Practices, marking the conclusion of Good Governance Week 2025. Releasing reports on the outcomes of Special Campaign 5.0, the Minister outlined the government's focus on administrative
Ministry of Parliamentary Affairs
The Ministry of Parliamentary Affairs (MoPA) has successfully completed the Special Campaign 5.0 aimed at promoting cleanliness and resolving pending matters. Conducted from October 2 to 31, 2025, the campaign achieved 100% clearance of pending references and files, conducted cleanliness drives, and enhanced digital governance. The initiative emphasized transparency,
MDoNER
The Ministry of Development of North Eastern Region (MDoNER) successfully concluded Special Campaign 5.0 on October 31, 2025, achieving significant results in cleanliness, space optimization, record management, and public grievance disposal. The campaign included 36 cleanliness drives, freeing up 3,664 sq. ft. of office space, and achieving 100%
CPGRAMS
The Department of Administrative Reforms and Public Grievances has released its 40th Monthly Report on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for August 2025, indicating that 1,51,114 grievances were redressed. This marks the 38th consecutive month of over 1 lakh grievances being resolved. The report
Administrative reforms
The Ministry of Personnel, Public Grievances & Pensions has communicated the decisions regarding the recommendations of the Second Administrative Reforms Commission to relevant Ministries and State Governments for implementation. This ongoing process was highlighted by Dr. Jitendra Singh, Union Minister of State, in a written reply to the Rajya Sabha
CPGRAMS
From April 1 to July 24, 2025, a total of 660,091 grievances were received by CPGRAMS, with 447,431 resolved within 30 days, averaging 16 days for resolution. The Department of Administrative Reforms and Public Grievances holds monthly reviews to ensure timely grievance disposal, and a Feedback Call Centre
Pension Adalat
The Pension Adalat initiative, part of the Government's administrative reforms, aims to address long-standing grievances of Central Government Pensioners. With a disposal rate of 72% from 25,831 grievances across 13 Adalats, the initiative has proven effective. The Centralized Pension Grievances Redress and Monitoring System (CPENGRAMS) facilitates speedy
Public Service Delivery
The Department of Administrative Reforms & Public Grievances (DARPG) has called for proposals from State and Union Territory governments to improve public administration and service delivery through the State Collaborative Initiatives Scheme. This initiative aims to replicate successful projects recognized by the Prime Minister’s Award for Excellence in Public