Consumer Helpline
The National Consumer Helpline, a flagship initiative of the Department of Consumer Affairs, serves as a vital platform for consumer protection in India. It facilitates grievance redressal through an integrated online system, allowing consumers to register complaints and seek resolutions. The helpline has seen significant growth in usage, with over
GST reforms
The Department of Consumer Affairs has aligned the National Consumer Helpline (NCH) with the Next-Gen GST Reforms 2025, introducing a dedicated GST sub-category for consumer complaints. This initiative aims to empower consumers and improve grievance redressal efficiency, with training sessions for NCH counsellors and collaboration with e-commerce platforms. The NCH
Consumer Helpline
In July 2025, the National Consumer Helpline (NCH) facilitated refunds totaling ₹2.72 crore, addressing 7,256 grievances across various sectors, with e-commerce leading the complaints. The helpline has seen a significant increase in call volume and digital complaint registrations, particularly through WhatsApp. NCH's collaborative model with companies
Consumer Helpline
The National Consumer Helpline (NCH) has refunded ₹7.14 crore to consumers over the past two months, addressing 15,426 grievances across 30 sectors. The e-commerce sector had the highest number of complaints, leading to refunds of ₹3.69 crore. The helpline serves as a vital pre-litigation platform for consumer