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The Central Consumer Protection Authority (CCPA) recently mandated hotels and restaurants to cease automatic inclusion of charges like 'LPG charges' in their bills, labeling the practice as unfair as per the Consumer Protection Act, 2019. The CCPA has issued new guidelines for the sector, emphasizing transparent price display
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The Central Consumer Protection Authority has fined Vajirao and Reddy Institute ₹15 lakh for misleading advertisements regarding the Civil Services Examination 2023. The Institute failed to disclose critical information, misleading students about the success attributed to their various courses, violating consumer rights. The penalty follows a previous fine for similar
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Over the past nine months, the National Consumer Helpline (NCH) facilitated ₹52 crore in refunds across 31 sectors, resolving 79,521 grievances at the pre-litigation stage. The e-commerce sector accounted for the majority of refunds, with significant contributions from the Travel & Tourism sector. The Helpline exemplifies effective consumer protection,
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The Department of Consumer Affairs (DoCA) has initiated the second series of its virtual capacity-building programme targeting Gram Panchayats nationwide. Launched in collaboration with the Ministry of Panchayati Raj on February 13, 2026, the program aims to increase consumer rights awareness and improve protection mechanisms at the grassroots. The initial
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In 2025, the Ministry of Consumer Affairs implemented significant digital and regulatory reforms to enhance consumer protection and promote fairness in the marketplace. Key initiatives included the launch of the e-Jagriti platform for digital dispute resolution, capacity building under the Consumer Protection Act, and daily price monitoring to stabilize markets.
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The Central Consumer Protection Authority (CCPA) has identified and penalized major e-commerce platforms for the unauthorized sale of walkie-talkies, following over 16,900 non-compliant listings. Companies like Amazon, Flipkart, Meesho, and Meta Platforms face penalties and are required to ensure compliance with telecom regulations. Unauthorized devices lacked mandatory approvals, posing
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The Ministry of Consumer Affairs has awarded 12 Government Approved Test Centre (GATC) certificates to 11 private entities, enhancing India's legal metrology verification through public-private partnerships. This initiative, aligning with Atmanirbhar Bharat, strengthens consumer protection by expanding the categories of instruments covered and improving regulatory efficiency. Source: Original
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The National Consumer Helpline (NCH) has facilitated the refund of ₹45 crore within eight months, resolving consumer grievances across 31 sectors, with the e-commerce sector contributing the most. The initiative underscores NCH's role in providing effective pre-litigation solutions, ensuring free and timely grievance redressal for Indian consumers. Source:
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The National Test House (NTH) and the Department of Posts, Ministry of Communications, have signed a Memorandum of Understanding (MoU) to improve access to quality testing services across India. This collaboration, aimed at strengthening consumer protection, leverages India's extensive postal network for the efficient delivery of samples to
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The National Test House (NTH) has partnered with the Department of Posts in India to facilitate the collection and delivery of samples for testing nationwide. This collaboration, announced on National Consumer Day 2025, aims to enhance the accessibility and efficiency of testing services, leveraging the extensive postal network to reach
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India's Department of Consumer Affairs celebrated National Consumer Day 2025 with a focus on digital innovations to expedite consumer justice. Union Minister Pralhad Joshi launched initiatives under the theme “Efficient and Speedy Disposal through Digital Justice," marking a significant year where over 1.4 lakh consumer cases
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The Department of Consumer Affairs in India has mandated the display of Retail Sale Price (RSP) on all pan masala packages, as per the Legal Metrology (Packaged Commodities) Second (Amendment) Rules, 2025, effective February 1, 2026. This change aims to enhance consumer transparency and support GST compliance by ensuring all