Consumer Protection
The Ministry of Consumer Affairs, Food & Public Distribution in India is actively working on consumer protection and empowerment through the enactment of the Consumer Protection Act, 2019. This new legislation replaces the 1986 Act and introduces significant features such as the establishment of a Central Consumer Protection Authority (CCPA)
Ayush
The Ministry of Ayush has implemented measures to strengthen consumer protection and curb unverified claims by Ayush product manufacturers. This includes the establishment of a Pharmacovigilance Program, adherence to the Drugs and Magic Remedies Act, public awareness campaigns, and the launch of the 'Ayush Suraksha' online portal to
E-commerce
The Ministry of Consumer Affairs, Food & Public Distribution has urged e-commerce platforms to conduct self-audits to eliminate 'dark patterns'—manipulative design practices that deceive consumers. Following a meeting with industry representatives, an advisory was issued for platforms to identify and rectify these practices within three months, ensuring
BIS-certified helmets
The Ministry of Consumer Affairs and the Bureau of Indian Standards (BIS) have urged consumers to use only BIS-certified helmets for safety, emphasizing the importance of quality in preventing road accidents. A nationwide campaign is underway to enforce compliance, with over 30 search-and-seizure operations conducted, resulting in the seizure of
Consumer Helpline
The National Consumer Helpline (NCH) has refunded ₹7.14 crore to consumers over the past two months, addressing 15,426 grievances across 30 sectors. The e-commerce sector had the highest number of complaints, leading to refunds of ₹3.69 crore. The helpline serves as a vital pre-litigation platform for consumer
Consumer Protection
The Department of Consumer Affairs, Government of India, hosted a workshop in Chennai on June 13, 2025, to enhance consumer grievance redressal mechanisms in Southern States. Keynote speaker Smt. Nidhi Khare emphasized the need for digital adaptation in consumer protection, highlighting initiatives like the Right to Repair Portal and e-Jagriti.
CCPA
The Central Consumer Protection Authority (CCPA) has mandated e-commerce platforms to conduct self-audits within three months to identify and eliminate deceptive design practices known as Dark Patterns. This initiative aims to enhance consumer trust and ensure compliance with the Guidelines for Prevention and Regulation of Dark Patterns, 2023. A Joint
Ayush Suraksha Portal
The Ayush Suraksha Portal was launched by Union Minister Shri Prataprao Jadhav to enhance consumer protection in traditional medicine by allowing citizens to report misleading advertisements and adverse drug reactions. This initiative aims to improve accountability and transparency in the Ayush sector, integrating data from various regulatory bodies for real-time
Consumer Protection
The Central Consumer Protection Authority (CCPA) has issued new guidelines to prevent the illegal listing and sale of radio equipment, including walkie-talkies, on e-commerce platforms. These guidelines aim to ensure consumer safety, compliance with licensing laws, and accurate product information. E-commerce platforms are required to verify seller credentials, disclose necessary