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The Ministry of Personnel, Public Grievances & Pensions reports that between 2022 and 2025, a significant number of public grievances were recorded and resolved through CPGRAMS. A total of over 86 lakh grievances were addressed within the span, indicating a robust redressal mechanism. As of December 2025, measures under the
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The Ministry of Personnel, Public Grievances & Pensions has highlighted several initiatives aimed at fostering good governance across India. Among these is the Centralized Public Grievance Redress and Monitoring System (CPGRAMS), an online platform operational 24/7 to address public grievances related to service delivery. The initiatives also include the
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The Indian government is enhancing digital governance with projects like e-Office, a Mission Mode Project aimed at paperless operations in ministries, and CPGRAMS for grievance lodging. Initiatives like Dak Chaupal and Amrit Samvaad highlight citizen-centric service improvements. Ongoing efforts focus on strengthening interoperability and adopting emerging technologies to bolster digital
Public Grievance
The Department of Administrative Reforms and Public Grievances (DARPG) has released the 39th report on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for October 2025. The report highlights that 64,736 public grievance cases were received, with 63,305 cases redressed. Uttar Pradesh led in disposals, while the
CPGRAMS
The Department of Administrative Reforms and Public Grievances (DARPG) released its 42nd Monthly Report on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for October 2025. A total of 1,44,503 grievances were redressed, marking the 40th consecutive month of over 1 lakh cases disposed. The report highlights
CPGRAMS
The Department of Administrative Reforms and Public Grievances (DARPG) released its 41st Monthly Report on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for September 2025. A total of 1,66,071 grievances were redressed, marking the 39th consecutive month of over 1 lakh cases disposed. The report highlights
CPGRAMS
The Department of Administrative Reforms and Public Grievances (DARPG) released the 38th report on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for September 2025. The report highlights a significant increase in grievance redressals, with 82,082 cases received and 82,790 resolved. The report also notes a total
e-Governance
Dr. Jitendra Singh addressed the 28th National Conference on e-Governance in Visakhapatnam, emphasizing the importance of exchanging best practices between States and the Centre. He praised Andhra Pradesh for its citizen-centric innovations and highlighted successful governance reforms since 2014, including the digital grievance redressal system CPGRAMS and the e-Office initiative.
CPGRAMS
The Department of Administrative Reforms and Public Grievances released the 37th monthly report on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for August 2025. The report indicates that 77,726 public grievance cases were received, with 62,216 cases redressed. The total pendency of grievances stands at 175,
CPGRAMS
The Department of Administrative Reforms and Public Grievances has released its 40th Monthly Report on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for August 2025, indicating that 1,51,114 grievances were redressed. This marks the 38th consecutive month of over 1 lakh grievances being resolved. The report
CPGRAMS
The Government of India has established the Centralized Public Grievance Redress and Monitoring System (CPGRAMS), an online platform for citizens to lodge grievances regarding public service delivery. Operational since 2020, it has received over 1.20 crore grievances and redressed 1.28 crore by July 2025. The system includes a
CPGRAMS
The Department of Administrative Reforms and Public Grievances (DARPG) has released the 36th monthly report on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for July 2025. The report indicates that 77,280 public grievances were received, with 122,915 cases redressed. The report also highlights the training of