ONDC
The Open Network for Digital Commerce (ONDC) is revolutionizing India's e-commerce landscape by empowering small businesses, reducing costs, and expanding buyer choices. It facilitates direct interactions between buyers and sellers across multiple platforms, enhancing market access and lowering customer acquisition costs. Key initiatives include the launch of the
E-commerce
The Ministry of Consumer Affairs, Food & Public Distribution has urged e-commerce platforms to conduct self-audits to eliminate 'dark patterns'—manipulative design practices that deceive consumers. Following a meeting with industry representatives, an advisory was issued for platforms to identify and rectify these practices within three months, ensuring
Consumer Helpline
The National Consumer Helpline (NCH) has refunded ₹7.14 crore to consumers over the past two months, addressing 15,426 grievances across 30 sectors. The e-commerce sector had the highest number of complaints, leading to refunds of ₹3.69 crore. The helpline serves as a vital pre-litigation platform for consumer
CCPA
The Central Consumer Protection Authority (CCPA) has mandated e-commerce platforms to conduct self-audits within three months to identify and eliminate deceptive design practices known as Dark Patterns. This initiative aims to enhance consumer trust and ensure compliance with the Guidelines for Prevention and Regulation of Dark Patterns, 2023. A Joint
Consumer Protection
The Central Consumer Protection Authority (CCPA) has issued new guidelines to prevent the illegal listing and sale of radio equipment, including walkie-talkies, on e-commerce platforms. These guidelines aim to ensure consumer safety, compliance with licensing laws, and accurate product information. E-commerce platforms are required to verify seller credentials, disclose necessary