Timeline for Redressal of Public Grievances
The Ministry of Personnel, Public Grievances & Pensions has implemented new guidelines to reduce the grievance resolution time from 30 days to 21 days, effective from August 23, 2024. Since 2020, over 1.25 crore grievances have been addressed through the CPGRAMS portal, with detailed statistics provided for each year. The information was shared by Dr. Jitendra Singh in a Lok Sabha reply on July 23, 2025.
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