CPGRAMS
The Government of India has established the Centralized Public Grievance Redress and Monitoring System (CPGRAMS), an online platform for citizens to lodge grievances regarding public service delivery. Operational since 2020, it has received over 1.20 crore grievances and redressed 1.28 crore by July 2025. The system includes a
CPGRAMS
The Department of Administrative Reforms and Public Grievances (DARPG) has released the 36th monthly report on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for July 2025. The report indicates that 77,280 public grievances were received, with 122,915 cases redressed. The report also highlights the training of
CPGRAMS
The Department of Administrative Reforms and Public Grievances (DARPG) released its 39th Monthly Report on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for July 2025. A total of 1,47,902 grievances were redressed, maintaining a monthly disposal rate above 1 lakh for the 37th consecutive month. The
Public Grievance
The Ministry of Personnel, Public Grievances & Pensions has implemented a 10-step reform plan for the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) since April 2022, resulting in the resolution of over 80 lakh grievances and a reduction in redressal timelines from 28 days to 16 days by 2025.
CPGRAMS
The Ministry of Personnel, Public Grievances & Pensions reported on the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) from November 2022 to May 2025, highlighting over 4.26 million grievances received, with an average disposal time of 16 days. The government has implemented 10-Step Reforms to enhance efficiency, including
CPGRAMS
The Government has implemented a 10-step reform plan for the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) since April 2022, resulting in the resolution of over 80 lakh grievances and a reduction in redressal timelines from 28 days in 2019 to 16 days in 2025. Comprehensive guidelines issued in
public grievances
The Ministry of Personnel, Public Grievances & Pensions has implemented new guidelines to reduce the grievance resolution time from 30 days to 21 days, effective from August 23, 2024. Since 2020, over 1.25 crore grievances have been addressed through the CPGRAMS portal, with detailed statistics provided for each year.
CPGRAMS
From April 1 to July 24, 2025, a total of 660,091 grievances were received by CPGRAMS, with 447,431 resolved within 30 days, averaging 16 days for resolution. The Department of Administrative Reforms and Public Grievances holds monthly reviews to ensure timely grievance disposal, and a Feedback Call Centre
CPGRAMS
The Department of Administrative Reforms and Public Grievances (DARPG) released its 38th Monthly Report on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for June 2025. A total of 1,34,540 grievances were redressed, marking the 36th consecutive month of over 1 lakh cases disposed. The Department of
public grievances
The Ministry of Personnel, Public Grievances and Pensions is organizing a National Workshop on 'Effective Redressal of Public Grievances and NextGen CPGRAMS' on July 9, 2025, in New Delhi. The workshop, inaugurated by Dr. Jitendra Singh, aims to enhance grievance redressal mechanisms in line with the Prime Minister&
CPGRAMS
The Department of Administrative Reforms and Public Grievances (DARPG) has released its 35th monthly report on the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) for June 2025. The report indicates that 70,768 public grievances were received, with 63,135 grievances redressed. The report also highlights the training of
CPGRAMS
The Ministry of Personnel, Public Grievances & Pensions released the 37th CPGRAMS Report for May 2025, showcasing four success stories of grievance resolutions from various Central Ministries/Departments. Notable cases include the resolution of a settlement issue for an Army veteran, rectification of a TDS credit for a taxpayer, closure